Privacy Policy

1. Who we are

Levit is a 3D-printed products brand based in Dhaka, Bangladesh. We sell items such as desk accessories, decor, collectibles, model kits, custom pieces, and gift-ready products through our website and related support channels.

2. Information we collect

• Contact details you provide, such as your name, phone number, email address, and delivery address.
• Order details, including products purchased, quantities, notes, customization requests, delivery information, and order history.
• Messages you send to us through forms, email, WhatsApp, Facebook, Instagram, or other support channels.
• Basic technical and usage data that may be collected by the website and its plugins, such as IP address, browser type, device information, pages visited, and approximate usage logs.

3. How we use your information

• To process, confirm, and deliver orders.
• To respond to product questions, support requests, and custom order inquiries.
• To communicate with you about order status, delivery, support, and service updates.
• To improve our store, product selection, and customer experience.
• To help detect misuse, spam, fraud, or other harmful activity.
• To send promotional or marketing messages only where you have requested them or where allowed.

4. Payments and third-party services

Depending on the payment method you use, payment information may be processed by third-party payment providers or checkout tools. Levit generally receives the information needed to confirm and manage your order, but the payment provider may process and store payment-related information under its own policy.

We may also rely on third-party services for website hosting, analytics, shipping, messaging, or order management. These services may access limited information only as needed to support our business operations.

5. Cookies and site tools

The website and its plugins may use cookies, local storage, or similar technologies to keep the site working, remember your cart or preferences, improve security, and understand basic store usage. You can manage cookies through your browser settings, but some site functions may not work properly if cookies are disabled.

6. How we share information

We do not sell personal information. We may share limited information with service providers involved in payments, hosting, messaging, shipping, website maintenance, or legal compliance. We may also disclose information if required by law or when reasonably necessary to protect our business, customers, or rights.

7. Data retention and security

We keep information for as long as it is reasonably needed for order fulfillment, support, record-keeping, tax or accounting obligations, dispute handling, and security. We use reasonable administrative and technical measures to protect data, but no website or internet-based system can guarantee absolute security.

8. Your choices

• You may contact us to correct or update order or contact details.
• You may request that we stop non-essential promotional communication.
• You may disable cookies in your browser, subject to normal website functionality limits.

9. Third-party links and social platforms

Our website may contain links to third-party websites, social media pages, or external tools. Once you leave our website or interact directly with those platforms, their own policies and terms apply.

10. Children’s privacy

Our website is not intended to knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review the matter.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we may revise the date shown at the top of this page.